Center of Excellence (CoE)

The Center of Excellence in Gdansk is committed to providing the best possible user experience for every customer, whether you're new to our products or just looking to upgrade your system. With our dedicated, specialized teams, you're assured a prompt, professional response to all your support needs.

Comprised of experienced security and IT industry experts, the Technical Support group strives to provide all customers with the best possible service experience. They are dedicated to ensuring your complete satisfaction with your systems and addressing all questions and concerns in a prompt and professional manner.

Services

  • Second level technical support provided to VARs or BPs
  • Direct system-user support contracts available if needed
  • Support Center equipped with the latest in call routing and management technology to ensure your call is directed as efficiently as possible
  • General questions about software operation and functionality quickly answered
  • Setup and configuration assistance
  • Troubleshooting, defect verification and Hot Fix support
  • E-mail support
  • Technical Support Specialists with in-depth knowledge of hardware, software and system components, including:
    • Networks
    • Databases
    • Operating systems
    • Peripheral equipment
    • Third-party devices and application

Remote Connection assistance available for expedited issue resolution.

Contact us

Operation hours: 8AM to 6PM CET, Monday to Friday

Holiday schedule 2024 (COE Gdansk)

New Year's Day – Monday January 01, 2024 – LenelS2 Services including Customer Services
Epiphany – Friday January 05, 2024 – LenelS2 Services (Poland)
Easter Sunday – Sunday March 31, 2024 – LenelS2 Services including Customer Services
Easter Monday – Monday April 01, 2024 – LenelS2 Services including Customer Services
Labour Day – Wednesday May 01, 2024 – LenelS2 Services (Poland)
Constitution Day – Friday May 03, 2024 – LenelS2 Services (Poland)
Ascension Day – Thursday 9 May 2024 – LenelS2 Customer Services
Whit Sunday – Sunday May 19, 2024 – LenelS2 Services including Customer Services
Whit Monday – Monday May 20, 2024 – LenelS2 Customer Services
Corpus Christi – Thursday May 30, 2024 – LenelS2 Services including Customer Services
Assumption of Mary – Thursday August 15, 2024  – LenelS2 Services (Poland)
All Saints' Day – Friday November 01, 2024 – LenelS2 Services (Poland)
Independence Day – Monday November 11, 2024 – LenelS2 Services (Poland)
Christmas Day – Wednesday December 25, 2024 – LenelS2 Services including Customer Services
Boxing Day – Thursday December 26, 2024 – LenelS2 Services including Customer Services

By email:

OnGuard, LNVR, MagicMonitor: [email protected]

NetBox, NetVR, NetVRx, MagicMonitor: [email protected] 

Support plan (SUSP): [email protected]

SIG (Systems Integration Group) - Licenses: [email protected]

PES: [email protected]

 

By phone

Direct phone number: + 48 58 326 2240
Direct phone number: +44 1494 576320

International Toll Free Numbers:

Austria: 0800296171
Belgium: 080072203
Cyprus:    80096029
Denmark: 80253952
Finland: 0800916065
France: 0800906601
Germany: 08001801719
Greece: 008006000658
Hungary: 680080500
Ireland:1800903634
Israel:    1809455223
Italy & Vatican City: 800172493
Luxembourg: 0080023551
Monaco: 80094540
Netherlands: 08000249545
Poland: 008001125560
Portugal: 800819733
Qatar: 00800101722
Saudi Arabia: 8008501096
South Africa: 0800991471
Spain: 900834805
Sweden: 0200430440
Switzerland: 0800563316
UAE: 8000170052
United Kingdom: 08000315058

Useful links